St Barth travel gateway
St Barth - St Martin - St Maarten
Reserve ferry tickets between St Maarten, St Martin and St Barth, then add airport shuttle or VIP support for a smoother Caribbean arrival.
Terms, privacy and passenger responsibilities
These terms explain how St Barts Ferry LLC, through StBarthFerry.com, sells ferry reservations, airport transportation, VIP services and related travel products. They are intended to be clear, fair and practical for travelers while protecting the business from avoidable losses, unauthorized refunds and payment disputes.
This page is provided for customer transparency and operational protection. It should be reviewed by qualified legal counsel before publication or enforcement. Nothing on this page limits rights that cannot be limited under applicable law.
StBarthFerry.com may act as a booking agent, reseller or intermediary for independent transportation operators.
Ferry operators control schedules, vessel operation, check-in rules, boarding and operator refund authorization.
Great Bay Express tickets are non-refundable unless written authorization is provided by Great Bay Express or a refund is required by law.
We collect and process personal information only as needed to provide travel services, process payments, comply with law and protect the business.
Important refund notice
Tickets issued for transportation operated by Blue Peter Charters N.V., doing business as Great Bay Express, are non-refundable unless written authorization is provided directly by Great Bay Express or unless a refund is otherwise required by applicable law. StBarthFerry.com cannot override the refund policy of Great Bay Express. When a customer purchases a Great Bay Express ticket through StBarthFerry.com, the customer agrees that StBarthFerry.com may be obligated to pay the operator even if the customer later files a payment dispute or chargeback.
This highlighted no-refund policy applies specifically to transportation operated by Blue Peter Charters N.V. dba Great Bay Express. Voyager payments and refund handling may be completed through Voyager's own payment flow and operator procedures.
A refund for a Great Bay Express ticket will generally require written approval from Great Bay Express. Verbal statements, customer preference, missed travel or changed plans do not automatically qualify.
StBarthFerry.com will review genuine hardship, operational failure, duplicate charge, manifest error and other legitimate issues in good faith, even when doing so creates cost to the business.
General terms
By using this website or purchasing a travel product, the customer confirms that they have reviewed the booking details, passenger information, route, operator, travel date, travel time and applicable policies before payment.
St Barts Ferry LLC operates StBarthFerry.com. Depending on the product purchased, StBarthFerry.com may act as a booking agent, reseller, distributor, facilitator or intermediary for independent ferry operators, transfer providers, VIP service providers and private boat operators. The actual transportation service is performed by the relevant operator, not by StBarthFerry.com unless expressly stated.
A booking request becomes a confirmed transaction when payment is accepted and a confirmation is generated or sent by email. The confirmation email, reservation number, ticket record, payment record and related communications are evidence of the transaction and acceptance of these terms.
Passengers are responsible for reviewing all travel details, arriving on time, presenting valid identification, holding required passports and visas, complying with immigration and customs requirements, and meeting all boarding rules. Failure to meet these requirements does not automatically create entitlement to a refund.
Each ferry operator or service provider may maintain its own schedules, boarding rules, refund policies, baggage policies, pet policies, safety requirements and operational procedures. The customer agrees to comply with the rules of the relevant operator.
Schedules, vessels, departure times and arrival times may change due to weather, sea conditions, port operations, security events, mechanical issues, government action, immigration processing, force majeure or other events outside the control of StBarthFerry.com. Customers should reconfirm travel details before departure.
Customers must arrive at the appropriate ferry office or check-in point before check-in closes. Late arrival, missed check-in, incomplete documents, incorrect passenger details, no-show travel or voluntary cancellation may result in forfeiture of the ticket without refund.
Prices may include ticket charges, taxes, port fees, service fees, payment processing costs, currency conversion costs and reseller service charges. Some service fees may be non-refundable once a booking has been processed, even if an operator later authorizes a partial refund.
Customers are strongly encouraged to purchase travel insurance covering missed connections, illness, weather disruption, cancellation, interruption, baggage issues, medical events, airline delays and ferry schedule changes. Travel insurance may be the customer's best protection when a ticket is non-refundable.
To the maximum extent permitted by law, StBarthFerry.com is not liable for indirect loss, consequential loss, missed flights, missed hotel stays, missed tours, emotional distress, additional accommodation, alternative transportation or other costs arising from operator delays, cancellations, weather, immigration delays or customer documentation issues.
StBarthFerry.com may use fraud screening, identity verification and payment review procedures. Suspicious, incomplete, inconsistent or high-risk bookings may be delayed, cancelled or refused. Additional verification may be requested before a ticket or service is issued.
These terms are intended to apply to the fullest extent permitted by law. If any section is found unenforceable, the remaining sections remain in effect. Customers retain any mandatory rights that cannot be waived under applicable consumer, payment card, data protection or travel laws.
Refunds and cancellations
Refund eligibility depends on the product purchased, the operator involved, the timing of the request, the reason for the request and any written authorization received from the operator. StBarthFerry.com reviews refund requests in good faith but cannot guarantee a refund where the underlying operator policy does not allow one.
Great Bay Express tickets are non-refundable unless written authorization is provided by Great Bay Express or a refund is required by applicable law.
Where an operator controls refund approval, StBarthFerry.com may request authorization from the operator but cannot guarantee the outcome.
StBarthFerry.com may voluntarily issue a refund or partial refund in exceptional circumstances when it believes doing so is fair, even if the business absorbs the cost.
Payment processing costs, service fees, currency conversion costs and administrative fees may be excluded from refunds unless required by law or expressly waived.
Payment disputes and chargebacks
Customers agree to contact StBarthFerry.com and allow a reasonable opportunity to investigate before initiating a payment dispute, chargeback or bank claim. This helps us verify the booking, contact the operator, review the facts and attempt a fair resolution.
Filing a chargeback does not automatically cancel the customer's obligations under these terms or the operator's policy. StBarthFerry.com may submit evidence to the payment processor, issuing bank, operator and dispute reviewer to demonstrate that the booking was authorized, issued, delivered or subject to a disclosed non-refundable policy.
Privacy policy
This Privacy Policy explains how St Barts Ferry LLC collects, uses, stores, shares and protects personal information. It is drafted to reflect common GDPR, EU, U.K., U.S. and international privacy principles for travel booking services.
St Barts Ferry LLC operates StBarthFerry.com and related travel service pages. We provide online ferry reservations, transportation services, VIP service inquiries, private boat inquiries and customer support for travelers in the St Maarten, St Martin and St Barth region.
We may collect name, email address, telephone number, billing address, passenger names, nationality, passport or ID details when required for travel, travel dates, route selections, service requests, payment confirmation records, support messages, IP address, device information and website usage data.
Where GDPR or similar laws apply, we process personal information to perform a contract, take steps before entering a contract, comply with legal obligations, pursue legitimate business interests, protect against fraud, manage disputes and, where required, based on consent.
We use information to process bookings, issue confirmations, coordinate operators, arrange transfers, respond to inquiries, provide customer support, manage refunds and disputes, prevent fraud, maintain records, improve the website and comply with legal or tax obligations.
We may share necessary information with ferry operators, transportation providers, VIP service providers, private boat operators, payment processors, fraud prevention vendors, email providers, hosting providers, legal advisers, banks, card networks and authorities where required by law.
Because travel services may involve the United States, Sint Maarten, Saint Martin, St Barth, the European Union and other jurisdictions, personal data may be processed or transferred internationally where necessary to provide services, process payments or meet legal requirements.
We keep personal information only for as long as reasonably necessary for booking fulfillment, customer service, accounting, tax compliance, legal obligations, fraud prevention, dispute defense and business record keeping.
We use reasonable technical, organizational and administrative safeguards designed to protect personal information. Payment details are processed by payment providers and are not intended to be stored directly by StBarthFerry.com except for transaction references needed for support and accounting.
We may use cookies, analytics technologies and similar tools for essential website functions, security, performance measurement, booking flow support and marketing analysis. Users can manage cookie preferences through browser settings where available.
Our services are intended for adults booking travel. Passenger details for children may be collected only when provided by a parent, guardian or responsible adult for booking and travel documentation purposes.
We may update these terms and privacy policy from time to time to reflect operational, legal, regulatory or business changes. The version published on the website applies unless a different effective date is stated.
Your privacy choices
Depending on your location and applicable law, you may have the following rights. We may need to verify your identity before responding to a request.
Request a copy of personal information we hold about you.
Ask us to correct inaccurate or incomplete information.
Request deletion where retention is no longer required by law or legitimate business need.
Ask us to limit processing in certain circumstances.
Request portable data where applicable and technically feasible.
Object to certain processing, including some marketing uses.
Contact our team before filing a bank dispute so we can review the booking, contact the operator where needed and try to resolve the issue fairly.